Support for ordering

1. Log in to your Hilti account
2. Add items to shopping cart by navigating through products, using the search box, or using the quick item number entry in the shopping cart
3. Click check out at the bottom right of screen
4. Confirm billing address and enter purchase order number. If your company doesn’t use purchase orders, use a job name or other reference. If applicable, select change address to make updates
5. Enter credit card information or select invoice if you have a credit terms account
6. Verify delivery address or select ship to a Hilti store
7. Provide carrier instructions if applicable
8. Select preferred shipping method, Saver, Standard, etc. 
9. Review information, expected delivery date and product availability
10. Click submit order. “Thank you for your order message” displays and an order confirmation email is sent

Order Pickup option can be used if items are in stock at your preferred Hilti Store or Distribution Center. Items will be ready for pickup in one hour. To get started with a pickup order: 

1. Add items to the shopping cart and click “Check Availability” to see if your item is available at your preferred Hilti location
2. If the product is available, click “Select a Hilti location for pickup” at the bottom left of the shopping cart screen
3. Click “Change” to select a different location if necessary
4. Continue to Checkout
5. Verify expected Pickup contact or make changes as needed. Note: Pickup contact will need to provide ID
6. Enter payment information and purchase order number, if applicable
7. Review information in order summary screen
8. Click "Submit order". 
9. Your order is confirmed, and an order confirmation email will be sent. The order will be ready to pick up in one hour. If you order within an hour of store closing, it will be ready to pick up the following business day.

1. Log in to your Hilti account
2. Navigate to “Orders” link under Orders
3. Orders can be filtered by order type, purchase, Fleet, repairs, tools on demand, etc.
4. Use advanced filters, top right, to further narrow search by ship to address, order status, creation date and more
5. Use customize columns, top right, to select preferred list view
6. Click the order number or 3 dots to the right to view order details, reorder, or request a copy of invoice

1. Log in to your Hilti account
2. Click on your name at the top of the browser window
3. Select "Orders & shipment tracking" under Orders
4. Select the order number of the order you wish to track
5. Select the "Track Shipments" tab to view detailed order tracking information

1. Log in to your Hilti account
2. Click on your name at the top of the browser window
3. Select "Orders & shipment tracking" under Orders
4. Select the order number of the order you wish to track
5. Select the "Track Shipments" tab to view detailed order tracking information
6. If there are multiple shipments, the "Track Shimpents" tab should reflect all shipments in the order

To opt-in to receive SMS notifications for UPS delivery updates, text YES to 48515 using the phone number associated with your Hilti account, reply STOP to unsubscribe from messages. Message and Data rates may apply. 

1. Log in to your Hilti account
2. Go to the orders list and select the order. 
3. Go to track shipments tab and the resend delivery note link will be displayed after the order has shipped.

1. Log in to your Hilti account
2. Add items to shopping cart by navigating through products, using the search box, or using the quick item number entry in the shopping cart
3. Click create a quotation
4. Select or add new shipping address using the “change/add” link if needed, or select ship to a store
5. Verify delivery contact and use change/add link if needed.
6. Select preferred shipping method, Saver, Standard, Air priority etc. and click continue
7. Enter purchase order number or if your company doesn’t use purchase orders, use a job name or other reference. Click continue.
8. Review information in quotation summary screen, expected delivery date and product availability. Note: Check availability options shown in previous screens may not be accurate.
9. Click submit quote. “Thank you for your quotation message” displays and a quote confirmation email is sent.

1. Log in to your Hilti account
2. Navigate to “Quotes” link under My documents on the dashboard
3. Click on the quote number you want o convert.
4. Check purchase order number and requested delivery date, changing if needed.
5. Click quick convert or convert with changes if you need to modify delivery address, delivery contact, or shipping method.
6. Click submit order. “Thank you for your order message” displays and an order confirmation email is sent.

There are several different ways to request a copy of an invoice:

Using Hilti Online (Recommended): 

1. Log in to your Hilti account. 
2. Go to Orders and tracking on the Account management dashboard
3. Select box(es) next to the order/s needing invoice copies
4. Click request copy of invoice button, bottom right. Or click the 3 dots in the far-right column next to the order and select request copy of invoice.

Using PayCenter:

1. Log in to your Hilti account. 
2. Click PayCenter under Orders on the Account management dashboard. 
3. Click on the invoice number to view the invoice and then click the print or download icon. Invoices can also be located by typing the number into the top right search box if there is a long list.

Submitting a request: 

1. From the home screen, click 3^rd tab, Support and Downloads. 
2. Under information, select Billing, Invoicing and Payment link. 
3. Click request an invoice and fill out the online form.

Complete the online credit application form

Quickly add frequently purchased items to the shopping cart and place orders by creating a favorites list:

1. After logging in, click on your name at the top of the screen to open the account dashboard.
2. Select personal information tab and then go to either Personal or Company list in the Favorites column. NOTE: A personal list can only be viewed by the person that creates it, whereas a company list can be viewed by all contacts on the account.
3. Click the “Add List” button at the bottom of the screen and enter a list name, click confirm
4. Click on the 3 dots to the far right of the list name, view details
5. Add item numbers to the list using the quick item entry or use the “Add to favorites list” function on the product pages and Shopping Cart.
6. Click on list name to place an order. Check boxes next to items needed or select “All” then click “Add to Cart” and go to Cart to check out.

Tip: Use the 3 dots to the far right of the list name to rename, move between company list or personal list (My Favorites), or to delete a list.